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Ufone Tees off with the First of its kind “Ufone Bankers Open 2012”

After the recent signing of Pakistan’s Top Golfers, Ufone hosted the first of its kind Ufone Bankers Open 2012 at the Karachi Golf Club. Bankers from across the country gathered to take part in this exciting event, and were welcomed with great fervor. The tournament started off with a great drive by Abdul Aziz President & CEO Ufone on a picturesque bright sunny day.

The tournament ended on a high with an array of prizes for winners. The Net winner Mr. Ahmed Saeed Dealer FX Sales at Silk Bank was presented with a Rolex watch by Abdul Aziz.

Ahmed Saeed said it is indeed an honor for me to have participated and excelled in this tournament alongside some revered names from the banking industry. Kudos to Ufone for conceptualizing and organizing an event of this stature. Such events will go a long way in helping to develop the game of golf in our country.

Speaking at the occasion Salman Wassay Chief Commercial Officer Ufone said that this was the first of many other tournaments to come. He said that Ufone is keen on hosting tournaments targeted specifically for Bankers, Doctors, Entrepreneurs and other industries. Ufone has ventured into Golf with a vision to help promote the sport alongside our tournaments we will also be hosting summer camps across the country which will help both children and adults learn or even improve their game. Golfers across Pakistan now have something to look forward to.

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PM Approves USF Projects in Balochistan and Sindh

The meeting of the board of Universal Service Fund (USF) presided over by the Prime Minister Syed Yusuf Raza Gilani on Wednesday approved two projects to provide basic telephony and data services in Balochistan and broadband services in interior Sindh. The meeting also decided to initiate more telecom related projects in Balochistan to improve the telecom services in the province.

Prime Minister also laid emphasis on initiation of more developmental projects, especially in Balochistan using technologies like optic fiber, microwave, satellite and telecom excellence centers. Prime Minister also directed to conduct training for people living in un-served areas so that direct and indirect employment opportunities can be created for them and digital divide can be bridged. He urged the Fund to enhance equitable services to all segments of the society and also ensure that funds are used economically as well as prudently.

The meeting was informed that the rural telecom project in Mastung Lot, basic telephony and data services will be provided to a population of 74,831 people which reside in 102 muzas. Mastung Lot consists of Mastung, Nushki and Ziarat districts. In the broadband project of Southern Telecom Region-V, the broadband services would be provided in 73 towns and cities in 10 districts namely Ghotki, Jacobabad, Kambar Shahdadkot, Kashmore, Khairpur, Larkana, Naushahro feroze, Shaheed Benazir Abad (Nawabshah), Shikarpur and Sukkur. The project aims at provision of 78,000 broadband connections in these districts. It was informed that in addition to this, 206 Educational Broadband Centers (EBCs) would be established in higher-secondary schools and colleges and 93 Community Broadband Centres (CBCs) for those who cannot afford to have their own personal computers.

The board noted that USF had made immense progress under the rural telecom programme as USF has provided basic telephony and data services in more than 3,500 muzas. Broadband services have been provided in 256 2nd and 3td tier cities and towns along with providing almost 334,000 broadband connections and establishing 943 EBCs and 291 CBCs. In the optic fiber programme, around 3,960 kms of optic fiber cable has been laid to connect 58 un-served tehsils and towns. To take broadband internet to the villages, USF has launched another Programme. The pilot project of that programme is also under implementation aiming to bring the most modern e-Services through broadband, down to the village level. With these achievements, USF has created a success story for the public-private partnership entities nationally and internationally, the meeting was told.

Secretary IT Saeed Ahmad Khan, Chairman-PTA Dr Muhammed Yaseen, Member-Telecom Dr. Ismail Shah, CEO-ISPAK Azfar Manzoor, Representative of Consumer Association of Pakistan Kaukab Iqbal and CEO-USF Riaz Asher Siddiqui attended the meeting.

PTCL brings EVO 256Kbps Unlimited Packages.

July 7, 2011

Islamabad: Pakistan Telecommunication Company Limited (PTCL) introduces new exciting EVO packages for EVO users.

3G EVO 256Kbps package now makes EVO wireless broadband services accessible at lower rates. The two new existing packages introduced for the conveniences of wireless broadband users are; EVO 256 and Go 30. EVO 256 is a Volume Based Package with line rent of Rs 1,199 and download Speed capped at 256 Kbps. Go 30 is a Time Based Package which offers 30 hours usage limit against the line rent of Rs 799 and an additional charges of Rs 21 per hour with speed up to 3.1MBPS . Validity period is 30 days.

SEVP Commercial PTCL Naveed Saeed stated, “PTCL 3G EVO offers a wide variety of postpaid as well as prepaid packages that are designed to suit the customer’s lifestyle; With EVO there is something for everyone”. He further stated, “PTCL as an operator has always deeply focused & put in determined efforts to better understand the needs of the evolving consumers and connect with them”.

EVP Commercial Planning PTCL Syed Asim Ali stated, “PTCL has a pragmatic approach & is always keen to meet consumer expectations and understand their exact needs and demands. It has always been a consumer-centric company. 3G EVO unlimited launch is a proof of its commitment, devotion and un-matched services towards its customers”.

The customers can easily switch package through One Stop Shops,CallCentersand EVO Support.

PTCL brings an exciting “Super Sunday Offer” for its valued customers

July 3, 2011

Pakistan Telecommunication Company Limited (PTCL) has launched a countrywide new exciting Super Sunday offer, which has especially been designed to encourage its existing and potential PTCL landline Customer.

PTCL landline Customers will now be able to make unlimited local and nationwide free calls from their PTCL Landlines to PTCL Landline and Vfone for 24hrs on Sundays. This is offer is also valid on conference calls.

PTCL Senior Executive Vice President, Commercial, Naveed Saeed said that it is our endeavor to ensure that PTCL as market leader continues to take initiative to launch new and exciting offers for its subscribers.

Mr. Naveed Saeed stated that in addition to our product offerings, PTCL strives to bring Quality and Convenience to its landline subscribers by providing best quality voice, customized packages and economical call rates, instant connectivity, 24×7 helpline 1236, directory assistance 1217 and one Toll free number (0800-80800) for acquiring a new landline, WLL and broadband /IPTV.

Aasif Inam EVP wire-line Business marked this step as reinforcement of company’s determination to improve and build good relationship with its customers while catering to their demands most effectively. He further stated that in future PTCL will introduce more such offers to facilitate its users.

This offer is valid till any further announcement.

 

PTCL renovates its One Stop Shops for enhanced facilitation of its customers

July 1, 2011

Karachi: Pakistan Telecommunication Company Limited (PTCL) in its endeavor to provide its valued customers quality care and support being a responsibility befitting Pakistan’s national carrier is focusing on renovating its one stop shops across the country taking the initiative from Karachi city.

PTCL gives high priority to customer care and the One Stop Shop’s were established with the goal of facilitating PTCL valued customers in every type of service related assistance such as billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments, all under one roof in 2008.

One Stop Shops provide quality customer care and a comfortable professional atmosphere where a waiting customer is provided information on the variety of services and wide range of promotions that can actually help customers choose what best fits their needs. Presently there are 24 one stop shops inKarachicatering the needs of the valued PTCL customers.

Mr. Abdulla Yousef Abdulla Senior Executive Vice President Business South while inaugurating the newly renovated One Stop Shop in SITE Exchange and Karachi Airport Exchange stated, “The objective of the renovation is to delight customers with convenience and rapid resolution of all service related issues. PTCL is heavily investing not only in new innovative service offerings but also in quality customer care and convenience. I would encourage everyone to avail the services offered by our One Stop Shops and witness quality customer care.”

 

Warid Organizes Abrar-ul-Haq’s Concerts in Gujranwala, Faisalabad and Multan

This summer Warid comes with Abrar for the people of Gujranwala, Faisalabad and Multan. The company organized mega concerts which were attended by over 7’600 people. The audience appreciated the efforts by Warid for bringing them such amusement at a time when there is scarcity of such musical events.

The company recently launched the most economical regional 10 paisa campaign that is exclusively tailored with the aim to enhance the social and business life amongst our rural communities through communication. Being reputed for its quality, reliability and service excellence, Warid endeavors to do its part earnestly to support the rural communities for the better tomorrow.

Ufone wins Customer Services Innovation Award at the Global Telecom Business Innovation Awards 2011.

ISLAMABAD: June 15th, 2011 – Ufone the leader in innovation and the best telecom brand in Pakistan (source: AC Nielsen study “Pakistan Top Brands” 25th April 2011) was recently bestowed the best advertising campaign award 2010-2011 by the Pakistan Advertising society (PAS). This award has soon been followed by the Customer Services Innovation Award, under the Consumer Service Innovation category received at the Global Telecom Business Innovation Awards 2011.

Global Telecom Business is the only website and magazine designed specifically for CEO’s and CFO’s of operators and service providers across the world. The website gives consistent reports on topics such as wireless/mobile, managed services, outsourcing, IP transformation etc.

The event was held in London at Hotel Sheraton on 7th June, 2011, and the award was received by Mr. Ahmad Kamal, Chief Officer Customer Operations on behalf of Ufone.It was indeed a moment of great pride and honor for the entire Nation that an initiative by an Operator from Pakistan competed at a global spectrum and was conferred the best customer services innovator globally.

This innovative program which was launched in the 2nd quarter of 2010, challenged the conventional methodologies of service delivery and focused on providing services to customers at their preferred place and time round the clock .To effectively implement the objectives of this program, a team of trained professionals was formed and was equipped with state of the art SIM based CRM technology.

On the achievement, Ahmed Kamal expressed his delight by praising the efforts, dedication and hard work of his team. He lauded the individualsresponsible for the innovations, achievements and the great new services that are helping Ufone build a strong place in the local and global industry.

The whole concept of consumer service innovation grew by challenging the traditional customer thought process where the users were exposed to new and innovative ideas . The aim was to provide consumers with something substantial and by virtue of this program Ufone has managed to build a lasting relationship with their customers. With another ‘first’, Ufone has once again proved its aim to be the most innovative and customer friendly cellular service provider in the country.. After all, It’s all about U.

About Ufone: Ufone is an Etisalat Group Company with its presence in all the major cities of Pakistan along with a comprehensive coverage across all major towns, villages and tehsil headquarters of the country. The company employs more than 3,850 people and operates with a network of more than 375 franchises and 22 company-owned customer service centers along with a distribution network of 150,000 outlets nationwide.

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